CX AI
Customer ExperienceEnterprise Contact Center Intelligence
A suite of AI solutions for contact center platforms featuring an 8-factor smart routing engine that intelligently routes queries between a fine-tuned SLM and cloud LLMs. Includes real-time agent assist with RAG, dual-provider sentiment analysis, and zero-repetition agent handoff.
Video walkthrough coming soon
2-3 minute overview
Live Demohttp://localhost:3334/smart-chat
Click "Load Demo" to embed the live application
Key Capabilities
- 8-factor smart routing engine with weighted scoring (privacy, complexity, domain match, reasoning depth, latency, cost, clarity, context)
- Fine-tuned Mistral 7B SLM running locally — data never leaves the environment
- RAG system with 75+ indexed knowledge articles via ChromaDB and semantic search
- Real-time PII detection and auto-routing to local SLM for sensitive queries
- Dual sentiment analysis: VADER (5ms rule-based) and DistilBERT (50-200ms ML-based)
- Agent-to-agent handoff with full conversation context and sentiment metadata
By the Numbers
8
Routing Factors
<100ms
Response Time
Real-time
PII Detection
Tech Stack
Next.js 16FastAPIChromaDBllama.cppSentence TransformersVADER + DistilBERT